Assist in the training of pharmacy personnel and students. Complete appropriate documentation regarding interventions. Complete calls efficiently and with high quality to meet key performance metrics. Engages in the execution of medication therapy management protocols through interventions with members, pharmacies, and providers. Participate in departmental quality improvement activities, including clinical opportunities as well as operational efficiencies in order to continually improve and evaluate pharmaceutical care as reflected by operational and patient care indicators. Receive inbound calls from and deploy outbound calls to members, pharmacies, and physicians determining the appropriate action and understanding the appropriate cases to escalate to a pharmacist. Supports the pharmacist with completion of comprehensive medication reviews through pre-work up and case preparation.